First Contact Physiotherapy

Testimonials and Feedback.

Read what our PCN and GP partners and the patients themselves have to say about the services we provide for them and the care we give.

PCN Feedback

“We have been very happy to work with Pure Physio and really value their service which has made a huge difference to our patients who otherwise have pretty much no access to physical therapy advice. Feedback is good, we get good records on our notes, and it all seems to work really well.”

Clinical Director
NHS South East London ICB

“Pure and FCP have engaged well with the PCN to ensure the services they provide are fully utilised, materials produced to support practices with referral pathways has been very useful. Follow up meetings and monthly reporting is a valuable contribution to the PCN for allow us to evaluate the effectiveness of the service.”

Practice Manager
NHS South East London ICB

“Pure Physio have been a fantastic organisation to work with. Really take the burden away from the PCN in terms of implementation and have ensured we have a supported, upskilled and compliant workforce. Couldn’t be happier with how they have put our PCN team together and continue to develop it.”

Clinical Director
NHS South East London ICB

“Previous updates from Practice Managers have informed me that the FCP Physio sessions have proven to be a beneficial service to our PCN. With easy referrals to the service from clinical and Reception staff, we can accommodate the needs of our patients efficiently. The service has provided the opportunity for GP appointment times to be targeted to other clinical needs of our patients. We recognise that we can improve the referral rate directly from Reception and using the text message service, which we hope to achieve with new triage systems over the coming weeks/months.
From a PCN Management perspective, the Pure physio team are organised and open to discussions regarding service requirements and/or changes. All communications are acted on promptly and we have built a good working relationship with the Pure Physio management team. A professional service has been provided throughout our contract and with appointment availability throughout the week, this has generated positive feedback from our patients.”

PCN Manager
NHS South East London ICB

“The FCP has been an excellent addition to the network, which has surpassed our expectations. We have seen reduced referrals required to community services through his diagnostic reviews and management plans for patients and has been a great benefit to our patients who had previously been waiting in excess of 24 weeks for community physiotherapy. We have found the working relationship with Pure Physiotherapy to have been easy and responsive.”

Co Clinical Director
NHS North West London ICB

“From the start of the service I would say that we have been extremely impressed with Pure’s ability (across all of the staff) to use initiative and take control of the service where required. Coming from a PCN where we use multiple agencies and directly employ nearly 70 staff this is very much welcomed. Trust me when I say, this is not always the case with all agencies. This has extended across all roles, from Leads working hard to find us staff that would suit our PCN to you being very hands on with new starters and getting them to a point to see patients. Pure has always been quick to respond when we asked for our nearly fully remote team to lean heavier towards a f2f model. We have always been pleased with the quality of the staff assigned to the PCN. On the odd occasion that we have had to raise a concern this has been dealt with in a timely manner and appropriately. Overall we are pleased with our FCP provision and really hope that all of the team enjoy working with us.”

PCN Manager
NHS Herefordshire and Worcestershire ICB

“Working with Pure has been an extremely positive experience. They are quick to respond to queries and provide regular analytics of the service which supports the PCN in gathering data. The FCP provided is extremely knowledgeable and quickly understood how our systems work and integrated seamlessly. I would recommend them to any PCN looking for a new provider of FCP services.”

PCN Manager
NHS Leicester, Leicestershire and Rutland ICB

“I would like to say a huge thank you to all at Pure Physio! We are exceptionally happy with the service provided, the communication and quality of the service has been great from the start. Your focus / service review meetings have been impressive and very informative! The data is thorough, presented so well and professional, we don’t often find this with other services.”

Project Delivery Manager
NHS Leicester, Leicestershire and Rutland ICB

“The monthly reports are detailed and always on time. Patients have offered excellent feedback about the FCP.”

PCN Manager
NHS Birmingham and Solihull ICB

It has been an absolute pleasure working with Pure so far. From initial enquiry communication has been excellent. You have sourced a fantastic FCP for our practice who has integrated so well into the practice team. His work is thorough, communication skills are great and the feedback from patients has been excellent. I have been so impressed with the FCP service so far, they are seen in a timely manner, receive good advice and generally have their problems dealt with upon first contact. The reporting is fantastic and gives us great insight into the service and if there are any areas to concentrate on to improve efficiency of the service.

Managing Partner
NHS Bristol, North Somerset and South Gloucestershire ICB

…the Network’s ask from Pure Physiotherapy was specific, we needed mix of both female and male Physiotherapists who recognise the barriers and challenges our patients face and work holistically to address the wider determinants of their health, as well as being experienced and knowledgeable in their Physio role. Pure Physiotherapists worked with us to provide the staff we needed and we are very impressed with the service they provide. We have since increase our provision with Pure.

Practice Manager
NHS South Yorkshire ICB

“We are delighted with the FCP service provision from Pure. Our allocated practitioners are helpful, flexible and undeniably good at their job. Patients and staff alike give excellent feedback from this service and long may our relationship continue.”

Practice Manager
NHS Greater Manchester ICB

“The feedback we have received via our patients and colleagues working with the FCPs has been excellent. They are extremely respectful of the entire team and show professionalism in managing patient needs.”

PCN Support Manager
NHS Birmingham and Solihull ICB

“As Primary Care Networks we provide First Contact Physiotherapy and Enhanced Access services to our registered patients. Pure have been able to provide an excellent and responsive service on both counts. The practitioners themselves and the clinical and supervisory support they are provided with by Pure is excellent. Having linked with Pure staff from founder through to Physios and the invoicing team I can recommend their services and their commitment to their clients.”

PCN Manager
NHS Leicester, Leicestershire and Rutland ICB

“One of the key factors that has truly impressed us is the consistent effort you put into maintaining a robust working relationship with our PCN. Your dedication to hosting regular service review meetings has allowed us to openly discuss the operation of the current service, address any concerns or issues that may arise, and ensure that our needs as a PCN are being met. This proactive approach demonstrates your commitment to delivering a service that is aligned with both patient needs and PCN requirements.”

Service Delivery Manager
NHS North East London ICB

“We have been working with Pure Physio for around two years, and from my very first interaction with them, it’s been a great experience. They are flexible, and I wholeheartedly recommend them to any primary care network.”

Tara Humphrey
PCN Manager and Primary Care Consultant

“The introduction of the First Contact Practitioner service has brought invaluable benefits to both our PCN and our patients. The addition of FCPs has led to enhanced accessibility and efficiency in healthcare services. Their integration into our team has been smooth, and they feel like an integral part of our healthcare family. Patients have expressed increased satisfaction with the care provided by FCPs, resulting in better health outcomes and a more positive overall experience.”

Practice Manager
NHS Cambridgeshire and Peterborough ICB

“It’s a fabulous service that all our practices really value. We get amazing feedback from our patients. The service is really well led and very responsive to our needs. It’s the most successful PCN service we have ever had and its is having a huge impact.”

CEO
One Health Lewisham

“I would highly recommend Pure Physiotherapy to any PCN or practice looking to offer a professional, experienced, competent and flexible FCP physiotherapy service.”

Joint Management Lead
NHS South Yorkshire ICB

“We are extremely happy with their professionalism, expertise and friendly manner – an absolute pleasure to have them as part of our PCN!”

Practice Manager
NHS Suffolk and North East Essex ICB

“What a fabulous team and company you are. As the PCN manager for two PCN’s we started to use Pure after our previous provider couldn’t fulfil their contractual obligations. The physio’s you provide my PCN’s are amazing, the communication and management teams that you provide to look after our physios are fantastic and your commitment to their training and health and wellbeing means we have a happy healthy workforce with an excellent work ethic. Thank you, you are one contractor that I enjoy working with!”

PCN Manager
NHS Leicester, Leicestershire and Rutland ICB

Patient Feedback

“Thank you so much for your help with the programme. You showed me to pace my activity to cope with pain level… it worked I am more active now, more confident. I am getting involved with more hobbies and am more social. My mood is much better, and I have discontinued with sertraline. I do not take analgesics regularly anymore. I am kind to myself. I know days may be rough pain-wise sometimes, but I feel I can cope. I am thinking of learning to swim and play the piano soon. I worked to push myself because you were encouraging me and not judging me. Every week you encouraged me.”

Pain Patient
NHS Herefordshire and Worcestershire ICB

“Absolutely fabulous, very courteous, friendly and knowledgeable. Thank you.”

Patient
NHS Dorset ICB

“A very polite and professional person, certainly communicated on a human level. Very nice appointment.”

Patient
NHS Suffolk and North East Essex ICB

“10/10. Everything explained clearly. A great help and an asset to your profession.”

Patient
NHS Hertfordshire and West Essex ICB

“Very impressed, she listened to my concerns and changed my exercises and informed me that if I have any more problems I can contact her again.”

Patient
NHS Leicester, Leicestershire and Rutland ICB

“Excellent all round; came away feeling very positive & everything was explained in a way I understood.”

Patient
NHS Northamptonshire ICB

“I cannot believe the change I am feeling 100 times better in myself and taking more of an interest in my appearance. Through your education I have improved sleep hygiene, diet and I am getting outside more. I am enjoying physical activity and the impact it is having on my pain – cannot wait to join the gym and continue my journey. The sessions have been brilliant.”

Pain Patient
NHS South East London ICB

“I felt that the FCP assessed the impact of the pain holistically, was very clear in her advice and explanations. Advice was given regarding smoking cessation in a non judgmental way. She made me feel very at ease.”

Patient
NHS Birmingham and Solihull ICB

“I found the FCP to be very professional in his advice in what is best for myself with my back pain. He gave advice on all the aspects of my condition and what may happen in the future. Very good advice and making me knowledgeable about future maybe’s.”

Patient
NHS Leicester, Leicestershire and Rutland ICB

“It was good to meet an individual who reminded me of years gone by. Who made me feel so relaxed and was so caring yet discussed the reasons for each challenge in my shoulders. Excellent!”

Patient
NHS Birmingham and Solihull ICB

“After two years from 2011 of doctors and pain specialists not listening to me or ordering a scan, I eventually had to undergo surgery to remove a C5 disc from my neck. Naturally, I was apprehensive before my appointment today. However, I can honestly say that the examination of my neck, along with the reflex testing, explanation, and advice, was outstanding. I was also impressed by how quickly my appointment was scheduled through my doctor.”

Patient
NHS Herefordshire and Worcestershire ICB

“The service has helped me to understand my condition and come to terms with accepting it. I appreciated having the space to talk it through and it helped me to realise I can have a future and live better despite pain. After my diagnosis I felt lost, and the service was the pickup I needed. I am more active now and am managing pain and fatigue much better. I am back doing all my hobbies and am steadily losing weight and have managed to stop binge eating for comfort.”

Pain Patient
NHS North Central London ICB

“Lovely that someone listened, showed care and concern and acted immediately to forward the situation.”

Patient
NHS Herefordshire and Worcestershire ICB

“The FCP made me feel very comfortable and at ease straight away, although I had not been relaxed about going beforehand. She explained everything clearly and patiently and has forwarded some very useful information to me. I left the health centre feeling much more positive and reassured.”

Patient
NHS Herefordshire and Worcestershire ICB

“The doctors took the time to listen to me, reviewed my records thoroughly, looked at everything that had been done in the past, and offered effective solutions to address my problem. They also guided me in the right direction. Most importantly, they genuinely listened, showed great understanding, and made me feel like they valued my time.”

Patient
NHS Birmingham and Solihull ICB

“The pain management programme has been very helpful. I have received a lot of information and have enjoyed it. I have been signposted in different ways around walking, football etc. Without that, life would have been different. I feel more confident, and my mindset has changed – because now I know it’s not just my hip, but the pain is due to muscle and other factors – I’m trying to change my mindset and trying to keep going forward. I have stopped taking caffeine after mid-day, switched to de-caff coffee and de-caff tea and now I’m moving over to herbal tea with honey and switching to healthy options. I am sleeping better as well. I used to use walker with brakes, now I can walk just by using one walking stick. It has been positive. I want to refer to the programme once it ends.”

Pain Patient
NHS Bath and North East Somerset, Swindon and Wiltshire ICB

“Absolutely fantastic appointment, took time to explore my concerns and physical examination to ascertain issue was very, very good.”

Patient
NHS Birmingham and Solihull ICB

“Really happy! Listened to what I said about history, and then answered all my questions!”

Patient
NHS Black Country ICB

“Very nice, outstanding behaviour. An attentive listener and a very nice person. My English is not good but the doctor listened to me very carefully and understood me.”

Patient
NHS Black Country ICB

“I have been able to get back into activities that I enjoy including oil painting. I have found the confidence to pace myself and find new ways of doing things I enjoy despite the pain. I have really enjoyed the resources that have been sent and found that the exercises have really helped with my pain. Using pacing has made work more manageable whereas before it caused me a lot of pain. I am feeling better for having the conversations with the pain team. I feel more motivated and hopeful for the future.”

Pain Patient
NHS South East London ICB

“Absolutely fantastic from start to finish. Very helpful and thorough with her approach.”

Patient
NHS Greater Manchester ICB

“Cannot thank the physio enough for seeing me and for all the help and advice he gave. Made me feel totally at ease, reassuring me that I wasn’t wasting my time and he explained everything clearly and effectively.”

Patient
NHS Sussex ICB

“Amazing service! Professional, caring and empathetic. Wasn’t rushed and active listening was used. Showed a genuine interest in me. Thank you!”

Patient
NHS South East London ICB

“A very caring and professional person. Made me feel at ease and explained everything to me.”

Patient
NHS South East London ICB

“Excellent and very efficient service. I am a healthcare professional, and the practitioner was happy to adjust any information to my level of knowledge. She was appropriately compassionate, concerned and encouraging. I was involved in decision making and my specific needs were considered in my management plan whilst I await a scan. I was further informed regarding the next steps in my management plan regarding scan results, how those would be communicated to me, and where we would go from there. So much nicer than being left in the dark.”

Patient
NHS Coventry and Warwickshire ICB

“Because of the guidance and coaching from the pain management service, I’m coping with my pain in a much better way, seeing positive changes both physically and mentally, and adopted a new positive mindset. At the start of the programme, I was struggling to see how my pain would get better after having it for so long, but having open conversation and exploring realistic possibilities has allowed me to make changes for the better. My aim at the start of the programme was to be able to get back doing the things I enjoyed before this pain became an issue. I’m now more active, walking more freely, in less pain, and trying more things to make positive changes.”

Pain Patient
NHS South Yorkshire ICB

“Couldn’t fault today’s consultation, felt very reassured throughout and advised clearly on recovery times to set realistic expectations. Thank you for taking the time to listen to my concerns.”

Patient
NHS Derby and Derbyshire ICB

“The physiotherapy was exceptional. And only one day after I had requested a consultation, she called me after what most would consider to be “working” hours. Very impressive!”

Patient
NHS Leicester, Leicestershire and Rutland ICB

“Really friendly and helpful with understanding both the physical, mental and emotional aspects of my injuries.”

Patient
NHS Leicester, Leicestershire and Rutland ICB

“Really easy to talk to, felt comfortable throughout entire appointment. Came away feeling positive with the agreed plan of action regarding my further treatment.”

Patient
NHS Herefordshire and Worcestershire ICB

“First time ever I felt listened to and was given appropriate advice and guidance. Also informed me of reasons for why I am feeling the way I do.”

Patient
NHS Black Country ICB

“The FCP was very thorough and approachable, and I left feeling much more positive about the treatment of my condition and the ways in which I could manage & improve it.  Thank you.”

Patient
NHS Leicester, Leicestershire and Rutland ICB

“I have enjoyed the programme so much, talking to someone who listens and encourages me each week to do a little more. Helping me to get better and feeling safe doing it. I have been in pain for so long and this has allowed me to stop taking my tablets. I have wanted to stop taking them for ages. I have benefited from the exercise and eating healthy too.”

Pain Patient
NHS South Yorkshire ICB

“Very careful listening & history taking. Thorough examination & joint assessment. Clear & concise explanation of findings. Straightforward plan of what to look for & referral back to physio if no improvement was evident after the full email of easy-to-follow exercises. Very, very pleased with this appointment. Thank you”

Patient
NHS Leicester, Leicestershire and Rutland ICB

“A very useful consultation, full of good sense and information. Very pleased to have taken the time to see him and also very pleased with the time he took to diagnose and explain.”

Patient
NHS Gloucestershire ICB

“He had a friendly approach, which for me includes a smiley face—something I find important. It was easy to talk with him, and I felt completely at ease as he explained what he was doing. Most importantly, he saw me as a person, and I never felt like just a number.”

Patient
NHS Birmingham and Solihull ICB

“I have found the programme really helpful, diet info, exercise and support by the way of a call each week to encourage me to keep working through my pain. A call each week has been motivating and got me more physical. It has been reassuring to know you are there each week and listening to me. I have had a fear to do things which may cause me more pain but now that fear has gone, I have worked through this with my Health and Wellbeing Coach’s help. I always feel more motivated when I have spoken to them and will always meet my goal that day.”

Pain Patient
NHS South Yorkshire ICB

“She was very professional and very thorough, as well as very knowledgeable about the subject. She was very easy to talk to and explained any terminology I didn’t understand. I have confidence that she will help me with this situation that is starting to impact significantly upon my daily life. Her manner put me at ease and I felt confident to explain my problems.”

Patient
NHS Gloucestershire ICB